Privacy Policy

Effective Date: March 8, 2025

Last Updated: March 8, 2025

1. Introduction

This Privacy Policy applies to the Marka Gold application (hereinafter referred to as "Application") for mobile devices and web services created by Ibrahim Ethem Karabıyık (hereinafter referred to as "Service Provider"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Application.

By using the Application, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the Application immediately.

2. Information Collection and Use

The Application collects certain types of information to enhance user experience and improve service quality. The collected data may include:

A. Automatically Collected Information

When you access and use the Application, we may automatically collect:

• Device Information: Your device model, operating system, and unique device identifiers.
• Usage Data: The pages or features you access, time spent on those pages, and interactions within the Application./li>
• IP Address & Location: General geographic location (not precise) to improve service functionality.
• Crash Reports and Performance Data: Information about app crashes and bugs to improve stability.

B. User-Provided Information

To provide a better experience, the Application may require users to provide personally identifiable information, including but not limited to:

• Full Name
• Email Address
• Phone Number (optional)
• Company Information (if applicable)
• Customer Data (if entered by jewelers for CRM purposes)

This information is voluntarily provided by users and is used strictly for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use the information collected for the following purposes:

• To Provide and Improve the Service: Personalize user experience and enhance functionality.
• To Communicate with Users: Send important notices, updates, and marketing promotions (where permitted).
• To Ensure Security and Prevent Fraud: Detect unauthorized access or suspicious activity.
• To Analyze Performance and Improve Features: Use aggregated data to improve usability and functionality.

4. Third-Party Access

We may share certain types of data with third-party service providers strictly for operational purposes. Third parties may include:

• Analytics Providers: To monitor and analyze app performance (e.g., Google Analytics).
• Payment Processors: If users make in-app purchases or subscriptions.
• Cloud Storage Services: To securely store user-generated data.

We do not sell, rent, or trade personal data to third parties for marketing purposes.

5. Data Retention and Deletion

We retain collected data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Users may request deletion of their data by contacting support@markaglbl.com.

Upon user request or account deletion, we will:

• Permanently erase all user-provided data, except where legally required to retain records.
• Ensure that backup data is also deleted after a reasonable retention period.

6. Opt-Out Rights

Users may opt out of certain data collection practices by:

• Disabling Analytics Tracking: Adjusting device settings to limit tracking.
• Uninstalling the Application: This will stop all data collection.
• Requesting Data Deletion: Contact support@markaglbl.com for further instructions.

7. Children's Privacy

The Application is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected such data, we will take immediate steps to delete it. Parents or guardians can contact us at support@markaglbl.com for assistance.

8. Security Measures

We implement reasonable administrative, technical, and physical security measures to protect user data against unauthorized access, loss, or alteration. However, no system is entirely secure, and users should exercise caution when sharing personal data online.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via:

• Email notifications (if applicable)
• In-app announcements
• Updates on our website

Continued use of the Application after any updates constitutes acceptance of the revised Privacy Policy.

10. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, you can contact us at: